Remote Operations management Jobs • Salesforce Service Cloud

You will be a key member of the Central Ops Enablement team, bridging people, processes, and systems to ensure operational changes are designed for adoption and delivered with measurable success. Apply proven change management frameworks to shape initiatives from the field’s perspective, ensuring "what’s in it for me?" is clear for all audiences. You will partner with PMO, Comms, and Learning teams to align milestones, prepare communications, and validate change readiness across DashMart sites.

Manage day-to-day operations for the support team, including monitoring channel volume, drivers, and satisfaction metrics. Ensure the team has clear goals and direction that can be measured and evaluated to improve the customer experience continuously. Create a culture of accountability that is known for continuously raising the bar to deliver exceptional customer experiences that delight customers.